Frog Room Hosting holds the right to access your room at anytime, through the server or the room itself.

Our Staff will automatically be red in your room but will not partake in any operating of the room. This is to ensure any problems can be dealt with promptly and efficiently.

Our Staff have the authority to close your room/account at any time with no Refund, but with an explanation.

All your own serial codes for Camfrog Room’s are released at the end of service.

(This is to stop the code from being used on our server after your service has ended)

Refunds are only allowed in the first 48 hours from the first payment made and apply only to those paying via PayPal Subscription if you are not completely satisfied with the room or the server.

Other Refunds are Not Allowed and will not be made, unless we are at fault.

All rooms Hosted by Frog Room Hosting should follow all Camfrog Terms of Service. http://www.camfrog.com/terms.phtml    (Strictly No Videos in Rooms)

All Rooms purchased with us should be operational after payment has been made, within 12 hours.

(Company credit is sometimes arranged)

In the event of miss payment you will have 24 hours after the payment date to make payment or contact us to arrange a payment. If this isn’t done your room will be disconnected until full payment is made.

If you are not in a position to make a payment, please contact us. If you do not contact us, then we have every right to send you invoices witch must be paid, otherwise a dispute will be made against this.

The person who makes the order will be named on the invoice and is also the person who will be contacted unless advised otherwise.

Abuse

Any Abuse to the Frog Room Hosting staff will not be tolerated and may result in your room being deactivated and disconnected from our server.

Server & Users Capacity Limits

Predicted room user capacity limits are not binding they are rough indications on what the server should accept, in some cases this is not always the case.

If you have any concerns please feel free to ask your adviser if the server has been tested or not, but in most cases our servers have been fully tested.

Your User Capacity is agreed at the start of your contract with the price that you pay. An extra charge will be made if you are found to be tampering with these settings from your room’s client /setopt Command.   (This could also result in your account being terminated)

Outages

Frog Room Hosting has a 99.9% uptime guarantee, if at any time our service levels fall below this correct measure, time will be taken to resolve the problem and "Account Credit" will be applied to the next month billing cycle.

If the customer wishes to cancel due to outage no refund will be given but the service will still be valid until end of billing cycle and any account credit will be removed.

Room name changes can only be made on the day of payment.

If you wish to make a change at other times during the month you may have to wait up to 24-48 hours for the changes to be made, as this is not part of our normal service.

Frequent room name changes will be charged at a £5 administration fee.

When buying any service from us; you are agreeing to all the above Terms & Conditions and if at any time you break this agreement your room will be disconnected from our Server, with immediate effect.

Frog Room Hosting reserves the right to change these terms and conditions without notice at anytime.